Professional Training

Prerequisites

Managers who wish to ensure that performance reviews are conducted in a transparent, consistent manner. It will also be helpful for managers who may have been using an informal system to evaluate and communicate performance and want to ensure their reviews are more structured and comply with employment legislation.

Benefits of attending

- The participants will understand the importance of preparation in conducting performance reviews
- They will have a plan to devise appropriate ratings and ranking systems
- They will identify and use the key performance indicators for each role
- Create a plan to accurately document the meetings and ensure legal compliance
- They will develop a confidence in their ability to use the appraisal process to give productive feedback to others

Begin with the end in mind

Why reviews are important
How do you recognise a good review?
Performance Reviews as part of the entire organisation

Developing a legislative awareness

Equality awareness
Dignity at work
FOI

What message you want the employees to take away from the meeting

What do you mean by performance?
Understanding Good and Bad Performance
Creating a line managers checklist
The importance of planning
Step by step planning process

Documenting performance

Devising appropriate ratings and ranking systems

Deciding what to document

Narrative
Critical incident
Identify heroic acts
Standards based or MBO

Circulating a self evaluation form prior to the meeting

Review the job description, how closely aligned is it to what they actually do
Prepare a draft of the review as a way to guide the discussion
Don`t ambush the employee

Active listening

The importance of note taking
Problem solving to remove barriers

Ongoing communication

Communicating facts or principles
How to say what you want to say
Giving positive and negative feedback

Diagnostic methods

Using the Five Whys
Identifying barriers to change