Performance Appraisal
Course Description
In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff`s performance, give them feedback on their overall performance and discover each individual`s aspirations. This course will help to develop those skills.
2 Days
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Prerequisites
Participants will be in or moving to a managerial or supervisory position in their organisation.Introduction to Appraisals
What is an Appraisal?Functions of Appraisals
What Makes an Effective Appraisal?
Three Key Areas of Appraisal
Past PerformanceFuture Potential
Competencies
Individual Career Aspirations
Time Allocation
Creating Trust and Openness
Values of Trust and OpennessJohari Window
Using Johari Window Concepts in Appraisal Interviews
Setting Objectives and Achievable Outcomes
Setting ObjectivesThree Prime Areas of Objectives
SMART Objectives
Motivation
Motivation TheoriesPreparing For an Appraisal
Steps in Appraisal Interview PreparationManager`s Preparation
Appraisee`s Preparation
Steps in an Appraisal Interview
Communication Skills -Active Listening
Active ListeningWhat is Active Listening?
Main Areas of Active Listening
Communication Skills -Questioning Techniques
Types of QuestionsTips on Asking Questions
Communication Skills - STAR Interview Technique
STAR Interview TechniqueSTAR Interview Example
Feedback Skills
Giving FeedbackReceiving Feedback
Dealing with Poor Performers
Collecting EvidenceClassifying Evidence
Setting out the Interview
The Interview
Creating an Improvement Plan
Appraisal Documentation
Poor Performer Action ProformaEmployee Self-Appraisal Form
Performance Appraisal Form
HRHR trainingHuman ResourcesPerformance AppraisalPerformance ReviewManagement Skills