Performance Appraisal

Course Description

In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff`s performance, give them feedback on their overall performance and discover each individual`s aspirations. This course will help to develop those skills.
2 Days
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Participants will be in or moving to a managerial or supervisory position in their organisation.

Introduction to Appraisals

What is an Appraisal?
Functions of Appraisals
What Makes an Effective Appraisal?

Three Key Areas of Appraisal

Past Performance
Future Potential
Individual Career Aspirations
Time Allocation

Creating Trust and Openness

Values of Trust and Openness
Johari Window
Using Johari Window Concepts in Appraisal Interviews

Setting Objectives and Achievable Outcomes

Setting Objectives
Three Prime Areas of Objectives
SMART Objectives


Motivation Theories

Preparing For an Appraisal

Steps in Appraisal Interview Preparation
Manager`s Preparation
Appraisee`s Preparation
Steps in an Appraisal Interview

Communication Skills -Active Listening

Active Listening
What is Active Listening?
Main Areas of Active Listening

Communication Skills -Questioning Techniques

Types of Questions
Tips on Asking Questions

Communication Skills - STAR Interview Technique

STAR Interview Technique
STAR Interview Example

Feedback Skills

Giving Feedback
Receiving Feedback

Dealing with Poor Performers

Collecting Evidence
Classifying Evidence
Setting out the Interview
The Interview
Creating an Improvement Plan

Appraisal Documentation

Poor Performer Action Proforma
Employee Self-Appraisal Form
Performance Appraisal Form

HRHR trainingHuman ResourcesPerformance AppraisalPerformance Review