In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff`s performance, give them feedback on their overall performance and discover each individual`s aspirations. This course will help to develop those skills.
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PrerequisitesParticipants will be in or moving to a managerial or supervisory position in their organisation.
Introduction to AppraisalsWhat is an Appraisal?
Functions of Appraisals
What Makes an Effective Appraisal?
Three Key Areas of AppraisalPast Performance
Individual Career Aspirations
Creating Trust and OpennessValues of Trust and Openness
Using Johari Window Concepts in Appraisal Interviews
Setting Objectives and Achievable OutcomesSetting Objectives
Three Prime Areas of Objectives
Preparing For an AppraisalSteps in Appraisal Interview Preparation
Steps in an Appraisal Interview
Communication Skills -Active ListeningActive Listening
What is Active Listening?
Main Areas of Active Listening
Communication Skills -Questioning TechniquesTypes of Questions
Tips on Asking Questions
Communication Skills - STAR Interview TechniqueSTAR Interview Technique
STAR Interview Example
Feedback SkillsGiving Feedback
Dealing with Poor PerformersCollecting Evidence
Setting out the Interview
Creating an Improvement Plan
Appraisal DocumentationPoor Performer Action Proforma
Employee Self-Appraisal Form
Performance Appraisal Form
HRHR trainingHuman ResourcesPerformance AppraisalPerformance Review