Anger Management at work

Course Description

One of the paradoxes of anger is that it can often rouse people from apathy to action and generate innovative solutions to problems. However, it is a destructive force that results in greater difficulties. Every problem resolved using anger can be more skilfully, permanently and constructively solved without it. In organisations, anger can erode trust, diminish morale and motivation and undermine collaboration and team relationships. Over time, anger can sabotage strategic plans and create a culture of naming, shaming and blaming. The challenge for those who habitually resort to anger to get attention, achieve results and seek assistance is to recognise the behaviour and develop a strategy to work effectively using more positive behaviours.
1 Day
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Prerequisites

The participants will recognise that anger management is a life and professional skill that can be mastered. They will appreciate the benefits to themselves of developing positive working relationships and how also how it affects productivity and morale.

While accepting that there will always be sources of antagonism in the workplace, they will develop alternative responses to these situations or people.

Training Content

The benefits of anger
The myths and assumptions about emotions
The phases from mild irritation to intense rage
Recognising the affect of compulsory work relationships on anger
The organisational acceptance of bad behaviours
The outward signs of anger

Barriers to positive relationships at work
The self fulfilling prophecy
How we form opinions of others
Cultural differences in communication

Disengaging from the source of anger
Recognising triggers and stimulii
The seven defence mechanisms
Owning your anger

Breaking the self reinforcing circle of anger and results
How language escalates or reduces conflict
Changing the context of the conflict
Conflict resolution strategies

The legislative consequences of anger
The personal consequences of anger
The effect on others
Anger ManagementHR trainingHuman resources trainingInterviewing Skills