Competency Based Interviewing Skills

Course Description

This course is designed for people who are responsible for conducting selection interviews and involved in the decision making process. It recognises that competency and human capital contributes to organisational success. It helps the participants to identify which competencies are important for the role. They can then use appropriate interviewing techniques to investigate if the potential candidates possess the necessary individual competencies or qualities. It will also suggest some ways to deal with candidates who may have rehearsed answers to predictable questions.
1 Day
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This course is aimed at people who have little experience of interviewing as well as those who want to refresh their skills or formalise their existing arrangements.

Participants will

Understand what competencies are and how to use them to make objective decisions
Identify and prioritise which competencies are most desirable for the role and the organisation
Use a structured and proven methodology of interviewing
Improve the probability of making good recruitment decisions
Learn how to write up your evidence in a legally compliant way

Competency framework

The competency skill matrix
Desired proficiency levels
BARS Scales
Critical Incident Techniques

The legislative environment

Equality Act and employment law
Freedom of Information Act

Guidelines for preparations

The job description
The role purpose and context
Specific priorities and responsibilities
Clusters of competencies
Recognising the YouTube effect

Structuring the competency based interview

The role of the Chair
Assigning roles to interviewers
Who asks what

Competency based interviewing question techniques

Identifying the competency levels
The interview question plan
Avoiding illegal questions
Behavioural interview questions
Types of questions- open, closed, probing
The power of silence
Ineffective questions

Interview note taking

The importance of notes
Note taking formats
Using notes as part of decision making

Common interviewer pitfalls

Halo and horns effect
Perception and perceptual biases
Non-verbal communication

Evaluating and rating evidence

Using a marking scheme
Choosing the right person

Executive DevelopmentHRHR trainingHuman ResourcesHuman resources trainingInterview SkillsInterviewer SkillsInterviewing Skills