Professional Training

Prerequisites

To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft Windows environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.

Course Objectives

You will learn to:
Install, configure and maintain hardware components and devices effectively.
Diagnose and resolve issues with PCs, mobile devices and software applications.
Understand networking basics and configure wired/wireless SOHO networks.
Apply basic cybersecurity methods to mitigate threats and secure systems.
Install and support multiple operating systems, including Windows, Linux and macOS.
Explain virtualisation and cloud computing concepts and their applications.
Follow best practices for safety, environmental impacts and effective communication.
Provide customer support using appropriate troubleshooting and communication skills.

On successfully completing the exams you will gain a respected certification that validates your foundation in tech and prepares you for success in your career.

Summary content headings

Module 1: Installing Motherboards and Connectors
Module 2: Installing System Devices
Module 3: Troubleshooting PC Hardware
Module 4: Comparing Local Networking Hardware
Module 5: Configuring Network Addressing and Internet Connections
Module 6: Supporting Network Services
Module 7: Summarizing Virtualisation and Cloud Concepts
Module 8: Supporting Mobile Devices
Module 9: Supporting Print Devices
Module 10: Configuring Windows
Module 11: Managing Windows
Module 12: Identifying OS Types and Features
Module 13: Supporting Windows
Module 14: Managing Windows Networking
Module 15: Managing Linux and macOS
Module 16: Configuring SOHO Network Security
Module 17: Managing Security Settings
Module 18: Supporting Mobile Software
Module 19: Using Support and Scripting Tools
Module 20: Implementing Operational Procedures

Summary Labs in the course

Exploring the Lab Environment
Installing a Motherboard
Installing Power Supplies
Installing and Configuring System Memory
Installing RAM
Installing CPU and Cooler
Upgrading and Installing GPU and Daisy-Chain Monitors
Exploring the Virtual Machine Lab Environment
Compare Networking Hardware
Compare Wireless Network Technologies
Configure a SOHO Router
Compare Protocols and Ports
Troubleshoot a Network #1
Troubleshoot a Network #2
Adding Expansion SSD in a Laptop
Upgrading Laptop RAM
Replacing Laptop Non-User Removable Battery
Configuring Laptop Dock and External Peripherals
Deploy a Printer
Manage User Settings in Windows
Support Windows 11
Configure Windows System Settings
Use Management Consoles
Use Task Manager
Monitor Performance and Event Logs
Use Command-line Tools
Perform Windows 11 OS Installation
Perform Ubuntu Linux OS Installation
Install and Configure an Application
Troubleshoot a Windows OS Issue
Configure Windows Networking
Configure Folder Sharing in a Workgroup
Manage Linux using Command-line Tools
Manage Files using Linux Command-line Tools
Support and Troubleshoot Network Hosts
Configure SOHO Router Security
Configure Workstation Security
Configure Browser Security
Troubleshoot Security Issues Scenario #1
Troubleshoot Security Issues Scenario #2
Use Remote Access Technologies
Implement Backup and Recovery
Implement a PowerShell Script
Implement Bash Script
Manage a Support Ticket