Supporting and Troubleshooting Windows 11

Course Description

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding: Important Windows 11 features How these features are used in an Active Directory How to troubleshoot these features This course is fully updated to Windows 11 23H2 and includes an overview of Windows Copilot.
4 Days
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Audience profile

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

Introducing Windows 11

Overview of Windows 11 including Windows Copilot
Recommendations for typical troubleshooting procedures
Troubleshooting installation and deployment
Introduction to management and troubleshooting tools

Administering Windows 11 remotely

Using Windows Admin Center
Using Windows PowerShell
Implementing Remote Management

Troubleshooting startup and performing system recovery

Recovering Windows 11
Configuring the Registry
Troubleshooting Windows 11 startup
Implementing and troubleshooting BitLocker
Troubleshooting OS service Issues

Troubleshooting devices and device drivers

Overview of hardware troubleshooting
Troubleshooting device drivers

Configuring and troubleshooting network connectivity

Configuring network connectivity
Troubleshooting network connectivity
Implementing and troubleshooting name resolution
Implementing and troubleshooting remote access

Troubleshooting Group Policy

Overview of Group Policy
Resolve GPO application issues on client devices

Configuring and Troubleshooting Security Settings

Implementing network security
Implementing Windows 11 security features
Configuring and troubleshooting user accounts

Configuring and Troubleshooting User State

Implementing and troubleshooting user state
Implementing and troubleshooting Folder Redirection

Configuring and Troubleshooting Resource Access

Configuring and troubleshooting file access
Configuring and troubleshooting shared folders
Implementing and troubleshooting Work Folders
Managing and troubleshooting printers
Recovering files

Troubleshooting apps

Troubleshooting desktop apps
Troubleshooting app compatibility
Managing UWP apps

Monitoring and Maintaining Windows 11

Monitoring Windows 11
Optimizing Windows 11 performance
Managing Windows 11 updates
Windows 11Windows 10Windows Server Active DirectoryWindows Server on-premises